Quote of the Week: More on Futurenomics of Higher Education


College-graduate-jobs-777456"Yes, you are absolute right.  I don't even know what value a college degree has today.  My son is graduating from The University of Tampa this year.  He is having problems securing an internship.  The job search appears to be hopeless altogether.  So, I am like 'Why don't you go back to school and learn some plumbing?  Because I just paid $1,000 to get my toilet unclogged.'"

                                                                        Michele S., CDCS

                                                                        Asst. VP Global Marketing

                                                                        PNC Bank

(From a conversation during business dinner with The Frustrated CFO)

Read more on Futurenomics of Higher Education  

This Is What It Feels Like When the CFO Cries


ImagesCAXCD1QBWhen I was a little girl, a preteen, a teenager, my parents always teased me, "Why are you crying?  Feeling sorry for yourself?"  I could've been weeping about some really heart-breaking moment in my life or over a beautiful passage in a book – it didn't matter, their reaction was always the same.

Well, if that was their way of toughening me up, it worked.  But discouraging crying?  Nah, their badgering wasn't successful - I'm still a crier.  Blatant injustices, the disappearance of Earth's beauty, the unfairness of life; but also a goosebumpy music passage, a powerful piece of acting, an especially brilliant bit of storytelling, a rare instance of mesmerizing artistry – all are known to bring quick tears to my eyes.  

But all these occasions allow me to cry secretly – in a privacy of my home; in the darkness of a theater; sometimes in the middle of a crowded place, where nobody knows me (which is the same as being alone); or in front of a few people (can count them on one hand), who are so close to me, most of the time we cry about the same things.  To the rest of the world, however, I'm known as Marina of Steel, always composed and together.  In fact, most people think that I am a gruff bitch.  The mother-fuckers would probably have panic attacks if they saw me all snotty and whimpering - the way I get, when I fight with my daughter.

In my entire career there were only a few occasions, when, while in the office, I simply couldn't hold back tears – the ducts just acted on their own accord, the way they do when you get hit on the nose.  One time, during a meeting, my CEO threw some reports straight into one of my subordinate's face, and I couldn't do anything about it: couldn't protect the victim, couldn't say anything to the boss – just had to watch it happening.  I remember thinking, "God, if somebody else did that in front of me, I would've fucking slapped him.  But I have to pretend that I'm paralyzed, because I need my job!  It hurts!"  And the tears just rolled out involuntary.  

Nearly 20 years ago (God! I was still young then!), a different boss, always insecure about his origins and education, got angry with me, because he forgot to request some analysis he urgently needed, yet expected that I would telepathically infer his wishes.  I was already a Controller and have accomplished some pretty amazing stuff for the company (for which, truth be told, I was very well compensated).  So, I felt pretty secure to simply explain that he never asked for it.  To this he retorted: "You're probably lying that you were always a straight A student.  No doubt your mother bribed your teachers."  There were other people around too, listening…  The randomness and the absurdity of the insult hit me like a ton of bricks.  I was lost for words and my eyes just swelled with tears.  Nothing was to be done or said, of course – my family's well-being was much higher on my list of priorities than my self-esteem.

Just the other day, a business owner, who was my torturer-in-chief at that moment (he is the one who thinks himself a Good Boss), demanded some pretty serious piece of performance analytics to be delivered to him the next day, before his meeting with X.   Considering the available resources, this was impossible to accomplish.  So, I informed him accordingly.  And yes, I'm too fed up with all this bullshit now, so I let a bit of a sarcasm escape me: "How long have you known about this meeting anyway?" I asked him.  "Let me explained to you the idiocy (Miriam-Webster: extreme mental retardation) of this question," he replied and then embarked on a long-winded rant about…  Well, who cares?  And I wasn't listening anymore.  I wanted to laugh, but somehow sparse teardrops started falling down instead.  Thank God, I cried – at least it stopped his blabbering and he left the room.                    

Yeah, things like that…  So, it's true – I cry because I feel sorry for myself.  I'm sorry that my life is nothing what I hoped it would be.  I'm sorry that I don't have enough time to do things that I truly love.  I'm sorry that I always work harder than anybody else would in my place and the rewards never match my efforts.  I'm sorry that I always work for people who are not sophisticated enough to understand my value and appreciate my contribution.  I'm sorry that they always turn out to be insecure assholes.  I'm sorry that, even though I held them in my hands, I let all the means of my personal security slip away.  I'm sorry about so many of my choices that led me to where I am…    

…What is that you are saying?  A pity party? So what if it is?  Nobody else pities me – everyone thinks that I'm some fucking stone.   

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To Intuit Is Human, to Deduce Is… Sherlock-Holmesian?



Sherlock HolmesScientists studying the processes of human decision-making (the likes of psychologist Gerd Gigerenzer and physicist Leonard Mlodinow) build research institutes, conduct experiments, write books, and give lectures to support their argument that our subconsciousness, our "gut feelings," our intuition – whatever you prefer to call it, has a fundamental impact on the way we come to vital conclusions, resolve personal and professional problems, make split-second choices in high-pressure situations, and generally conduct ourselves on a daily basis.  But do we really need this much theoretically-substantiated convincing?

Life provides us with tons of evidence everywhere we look.  99% of business decisions are based on some internal impulse (CFOs know it better than anyone).   A private equity investor can read every word and weigh every digit of a 100-page incredibly rosy due diligence report and still say No to the prospective buy, because "something tells him" it's a bad lemon.  The reason college dropouts like Bill Gates, Steve Jobs, and Michael Dell became uber-successful businessmen is because they disregard the rules and follow their commercial instincts.  The whole of the CIA analyzes volumes of intelligence data for years; then comes Carrie Mathison with the unequivocal trust in her own guts and points her finger out: "I love this ginger dude, but he is a fucking terrorist.  I just know it."               

Even after experiencing this phenomenon for decades myself, I am still surprised by the brain's ability to quickly come up with solutions to multi-faceted problems.  Sometimes it seems that no mind's work goes into the formulation of a strategic move or an intricate design of a complex reporting system.  How does it work inside my head?  Is it intuition supported by vast professional expertise?  Or does my brain sift very fast through the "evidence" in front of me, and if I took time to analyze the process I would be able to isolate each step of the neurological algorithm?  And how is it that my hunches on whether an endeavor will be a success or a failure are most of the time spot-on?  Hell, if I know!

The point is that most people experience the phenomenon of "unexplainable" knowledge and unsubstantiated trust into one's own intuition on a daily basis.  How many times do you find yourself on either side of this exchange: "How did you know?"/ "I don't know, I just did."  Or this one: "How did you figure this out?"  "I don't know, it just came to me."  Thousands?  And we leave it at that: it's so common and acceptable, no further explanation is required. 

In fact, we are so intimately familiar with the "gut feeling" that we unconditionally accept the concept of coming to conclusions through some obscure maze of subconscious clues as pure realism.  Moreover, storytellers aspiring to create the ambiance of authenticity cannot ignore the intuitive nature of mental processes.

On the other hand, an impeccable logician with an ability of consciously processing numerous facts in a matter of seconds is usually seen as a phenom – in real life someone definitely "on the Spectrum," as they call it nowadays; or, in the creative realm, a stuff of legends, a mythological creature, a literary concoction, such as my beloved Sherlock Holmes.  The unique abilities of Sir Arthur Conan Doyle's creation are so fascinating, so magic-like that the detective extraordinaire has joined the ranks of undying archetypal characters (like Cyrano, or Peter Pan, or Romeo & Juliet) that get to be incarnated and reincarnated in different forms, substances, and environments.

Besides the numerous literary pastiches of Sherlock Holmes's "latter days" adventures, we are presently have no less than five (!) screen variations of the famed deducing genius:

1. Guy Ritchie's lavishly budgeted and heavily CGI-ed big-screen adaptations featuring the full spectrum of Conan Doyle characters, with Robert Downey, Jr. and Jude Law topping the bill as Sherlock Holmes and his sidekick Dr. Watson.   The movies are set in the meticulously recreated places and times taken straight from the author's pages.

2. The BBC's fabulous teaser Sherlock with painfully short seasons consisting of 3 feature-length episodes each.  While still sticking to the original names, characterizations, and even the titles of individual stories, the series transplants Sherlock Homes, Dr. Watson (still an Afghan War veteran – some things never change), the criminal mastermind Moriarty, the seductress Irene Adler, the faithful Mrs. Hudson, et al. to technology-saturated 21st century London.

3.  The CBS's freshly-minted (2012) network-sized (24 episodes per season) series Elementary, which not only puts the former Dr. Watson through a sex change, converting John into Joan (as depicted by Lucy Liu), but also gives the brilliant detective a much bigger playground by sending him to New York.

4.  Also on CBS (would you believe it?!) is The Mentalist, already renewed for the sixth season.  Most viewers don't even realize that they are watching a Sherlock-Holmes re-interpretation, because the main character's name is Patrick Jane and the series is set in present-day California, but I assure you that's what it is.  Mr. Jane possesses all the required attributes, solving murders and bringing criminals to justice in every episode by sheer use of his mental power, noticing the most nuanced details in human behavior and logically reconstructing chains of events.  While his sidekick, CBI special agent Lisbon, is also a female and has nothing to do with medicine, the creators did give Patrick an archenemy of the Moriarty caliber – the omnipresent and all-corrupting Red John.

5.  And finally, The Mentalist's comedic counterpart – USA Networks' Psych, also set in the modern time, also in California (yet further South), also featuring a police consultant, and also hidden behind different names.  Yet, the main character Shawn Spenser's power to see clues are so heightened that it's demonstrated to the audience in a laser-vision fashion. There is a new twist on the sidekick here as well – he is a childhood friend and an African-American, but professionally he is much closer to the modern ways of healthcare than doctors are – he sells pharmaceuticals.           

Regardless of the time backdrop, the scenery, or the given names, all these characters stem from the same original stock cooked up by his lordship in his study – the ultra-brainy and obsessively detailed observers, who use their abilities to solve heinous crimes. 

And that's why for a Sherlock Holmes aficionado like I, Guy Ritchie's Victorian escapades, in a way, seem like a betrayal of the myth, historical accuracy notwithstanding.  Yes, Holmes was excellent in the boxing ring, proficient in Bartitsu, and good with the revolver, but it's the knife of his mind that dissected all those crimes – a weapon so unbelievably sharp that Conan Doyle felt it necessary to explain some of its potency with addictions to various drugs.             

Interestingly enough, both the contemporary science of "gut feelings" and the Victorian creator of a mental-power archetype, in spite of the polarity of their foci, have at least one notion in common: Weighing too many learned facts pertaining to diverse branches of knowledge frequently slows down the process of arriving to a right conclusion.  According to Conan Doyle, Sherlock Holmes deliberately discarded from his memory the childhood lessons of Earth's rotation around the Sun. He explains that for someone who relies on the Art of Detection, it's far more reasonable to accept the self-centered naked eye observation that our source of light rises on the East and goes down on the West, thus giving an appearance of moving. 

In his books, Gigerenzer provides numerous examples showing that, statistically, people who know more about a subject matter come up with wrong solutions more frequently than those who rely on limited knowledge and intuition.  Sometimes I wonder whether Einstein would be able to have his Relativity epiphanies if he was very good at integral and differential math. 

And I have to say that the only thing that prevents me from drowning in the sea of the bookish knowledge I've absorbed over the years of advanced studying, is my persistent skepticism and an incurable disregard of "academic" authority.  It is quite possible that this mental arrogance (hey, it is what it is) is the reason I'm still able to come up with some good ideas.  After all, capable CFOs are not phantasmagorical characters with computers instead of brains in their heads.  We are humans and, therefore, we should be able, from time to time, to let go of the educational dogma and  allow the subliminal impulses, the gut feelings to take over.    

Quote of the Week: Delivering the Proof in the Policy of Truth


Truman_h

Initiated into Free Masons Grand Lodge in 1909 at the age of 25; Grand Master since 1940

"I never did give anybody hell.  I just told the truth and they thought it was hell."

                                Harry S. Truman

               33rd President of the United States

The Frustrated CFO's Comment:

I've been experiencing the same reaction to truths all my life as well.  Then again, I've always said that generally truthful people can get away with the biggest lies.  And nobody lies better than politicians do, especially those who really have something to hide.

 

 

 

 

 

“We Are Good Bosses,” Says One Boss to Another


Screaming BossSo, that's how these people manage to live with their own shitty selves!  They walk around with a clear conscience; with no doubt in their souls about their actions.  They don't think about the injustices and the insults of different caliber they spread around with every step they take.  They don't even qualify them as injusticies and insults.  Instead, they pat each other on the backs and tell themselves that they are good bosses!  Their self-delusion probably goes even further: I am terrified to think about it, but they might have convinced themselves that they are good people.  Honestly, the idea of these people going through their lives thinking that they are saints makes my skin itch on the inside.  

To tell you the truth, I prefer honest assholes, like the ones whose primary traits are itemized in the list provided by the Time's article attached on the bottom of this post.  They are at least somewhat conscious of their attitudes and  justify their behavior with the "business necessity."  You know: A man's gotta do what a man's gotta do – that sort of thing.  I also think that self-aware bastards are less casual with their cruelty.  Unless they are real sadists, they apply it knowingly and, therefore, sparingly.  

The conversation quoted in the title is not an allegory: I actually had the misfortune of witnessing it.  I had to summon all my will power not to burst out laughing at these jerks.  I've had pangs of suspicion that many business owners felt good about themselves, but this was the first time one of them actually voiced such self-deception in my presence.  Why was it so bitterly funny?  Because, the statement was prompted by their finally adapting a pension plan they promised their employees two years ago

These are employers who pick favorites and treat them with an obvious preference, while discriminating against others.  They forget to disclose new commercial initiatives, thus forcing everyone to run against time in order to turn their ideas into business realities.  They will not hesitate to make a "good-natured" joke at an employee's expense or brazenly comment on someone's deficiency.  The list can go on, and on, and on, and on…  What can I say?  Swell guys! 

But let's see.  What are (in my opinion) the attributes of a really Good Boss???

1.  Fairness and objectivity; no bullshit like, "I don't like that bitch's personality, so I don't care if she's going to leave, even if it'll hurt my company."

2.  Dedication to a merit-based system of rewards comprised of both tangible and moral incentives.

3.  Intelligence and business acumen that perpetuates the company's success and keeps employees gratified that they don't work for an incompetent idiot.

4.  High performance standards applied equally to everyone – first and foremost to his/her own work.

5.  Capacity to fully comprehend the abilities and  values of their direct reports.

6.  Sufficient organizational savvy to match subordinates' abilities with functional tasks.

7.  Acceptance of personal responsibility as a job-creator and human-resources leader.

8.  Strong emphasis on the development of employees' know-how and professional growth.

9.  Balanced combination of delegation and efficient supervision; none of that hands-off micromanagement crap I write so much about.

10.  An actual effort to understand people working for the company.

11.  Sufficient tact and self-confidence (!) to prevent casual personal insults, usually resulting from deeply seated insecurity.

12.  And this one is just for me: For once in my life I would like to work for someone with a good memory, because I'm fucking fed up with their forgetting time after time the stuff I say, write, and report to them.   

So, my dear business owners and other chiefs, try to test your performance against the criteria above and see how you do.  None of the "good bosses" I know would score enough for a "D" grade.

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