Tag: Mark Zuckerberg

What to Expect from a Boss with a Peter Pan Syndrome


Oh, Peter Pan, the “boy who wouldn’t grow up,” he is so endearing in his never-ending boyishness.  He doesn’t care about the adult world problems.  His disregard for the laws of physical and emotional gravity allows him to fly without wings and fight pirates with an uncommon valor; but it also propels him out of the windows of the heart-broken girls: Wendy, and her mother Mary Darling before her, and who knows how many more.  Really, he belongs in his Neverland.

Yet, Peter Pans live among us.  You meet them every day: in your office, on your business trips, in stores and public transportation; you pass them on the street; they may be related to you and you see them across the dinner table.  They don’t soar in the air or prance with swords (well, maybe some of them do).  Nevertheless, their true nature is that of unabashedly cocky young boys ready for adventures.  

Permit me to clarify.  We are not talking about physical appearance here.  People who look 10-15 years yonger than their age, whether because of their genetic make up or because they treat their bodies right, can be very grown up.  I am not talking about those who take part in what society perceives to be “young” activities either.  I actually think that people who never stop going to rock concerts and enjoy parasailing in their eighties are on a higher plane of sophistication.  No, the subject matter here is the psychological immaturity; the inability to accept the reality of the adult world.       

The Peter Pan Syndrome is not officially recognized by the Diagnostic Manual of Mental Disorders.  It’s considered to be a “pop-psychology” term.  In other words, it’s okay to use it in cultural and social context, but no doctor will get reimbursement by insurance for treating this affliction – there is no code for it.  I frequently wonder whether it is a ploy of the closeted Peter Pans of psychology.

Peter Pan of J.M. Barrie‘s story can be recognized right away.  The book illustrators even gave him pointy ears, hinting that he is not quite a regular human.  But in every-day life they are hidden inside people who appear to be all grown up.  Yet, there are certain telltale signs one can pick up right away.   It could be a sports car too small for the owner’s body, or a tan in the middle of winter, or a jacket a size too small for a middle-aged banker, a hipster watch on a wrist of a 60-year-old lawyer, a second wife 25 years younger, a newborn child at 57.  I’m sure you know what I am talking about.  

However, at the end of the day, it’s the personality traits that betray the Peter Pan’s tendencies – the propensity for undisciplined, uncontrolled, irrational, irresponsible, disorderly, intoxicated behavior.  But, like with all archetypes, the negative trends coexist with positive potential that manifests itself as a free spirit, unbound instinct, potential for growth, hope for the future, untamed forward drive.

It’s one thing to handle Peter Pans socially and even privately.  It’s a completely different matter when you are confronted with men-boys in the work place, especially if one of them is your boss.  You have to be very careful: bosses like that think that they are invincible; they believe that they will come out on top in any situation.  They take big risks and trust they can get away with anything.  If they are lucky, their endeavors may lead the company to brilliant successes.  But many of them get smacked against the cruel wall of reality, crash and burn.

One of the most prominent symptoms of the Peter Pan complex is absolute inability to take No for an answer.  Many private-business CFOs deal with the childish behavior of their bosses and can fill in the blanks in this conversation:

CEO:    I want to…

CFO:    We cannot do this…

CEO:    Why not? (like a 10-year-old)

CFO:    We don’t have…  And it’s against…  We will jeopardize…

CEO:    I want to do it anyway… (like a 5-year-old)

It’s very difficult to find the right way of dealing with an intelligent and talented person, who looks like an adult, but frequently falls into the pits of the child-like stubbornness.  The only thing you can do is to be constantly aware of the reality of the syndrome.  Hope for the best, but prepare for the worst.

Let me leave you with this popular culture example.  Mark
Zuckerberg, a student at Harvard University, threw a tantrum like a
3-year-old boy in a sandbox, when his girlfriend dumped him – he called
her mean names and told her secrets to the entire nursery school.  Then he ran out and slammed the door behind him as hard as he could. 
The result of it was the creation of a network that pervaded the lives of
hundreds of millions of people all around the world and made him the
youngest billionaire.  Now, he will never grow up – he never got a
chance to face the real world.  He went from childhood into a fantasy
land.  He boasts that he wears the same thing every day.  So, does Peter
Pan – the protective uniform of a boy who will never grow up.

Pop Culture Impediment and Career Advancement


The-economist-cover-facebookA couple of months ago I was working with a client, primarily concentrating on the improvement of accounting policies and the transition from QuickBooks to ERP. In the process, I interacted a lot with the company's staff accountant.

She is a sharp and ambitious young woman from Pacific Asia. I liked her very much and was particularly impressed by her outstanding work ethics (a rarity nowadays). She's been with the company for nearly two years and this was her first job after she got her BBA in Accounting.

Her knowledge of bookkeeping basics was pretty solid, which gave her much confidence. She was determined to leave the company and look for a job that would give her a faster career track. Never mind the fact that I've discovered a lot of errors and holes in those areas of company's records that pertained to somewhat more sophisticated concepts, such as Inventory/COGS conversion and revenue recognition.

It wasn't entirely her fault. She didn't have a benefit of working with a seasoned supervisor and wasn't savvy enough yet to understand that accountants were expected to look for standards pertaining to a specific industry. She is a capable individual, though, and most likely will get better with years. Hey, under contemporary standards, she is probably in a top 10% of quality workers. Those experience and knowledge gaps are not the reasons why I think it's unlikely for her to have a high-level career in an average American company.

Here is what happened during that consulting engagement.  Facebook filed S1, thus making public its hopes for a $5 billion IPO. The 02/02/12 issue of The Economist arrived at the client's office with a cover spoofing Mark Zuckerberg's profile on his own website, completed with Caesar's boast as a "status" and comments from various "friends," including Bill Gates, Matt Romney, etc.

Unfortunately, the "author" of the most amusing comment was obscured by the embedded subscriber's label – one could only see two letters "ge." I read, "The Death Star is fully armed and operational" and laughed, "This must be Google." The girl was standing next to me. She said, "It's 'ge,' not le' we can see." I explained, it's Larry Page of Google. She looked doubtful and also didn't understand, why I found it so funny. Something hit me and I asked, "Do you know what the Death Star is?" She shook her head, "No."

I didn't show it, but I was very surprised.  I understand that she was isolated from the rest of the world back home, but she graduated from high school and college here, in the States. I took her out for lunch and spent 40 minutes explaining: Larry Page, Sergey Brin, Google – Facebook competition, "Stars Wars," the Dark Side, Jedi, the irony of the reference – all fresh news to her.

This incident put me into an inquisitive mode and from time to time I threw well-camouflaged, unobtrusive questions at her.

"What kind of music to you like?" "Pop." "Like who?" "You wouldn't know them." "Try me. I am extremely eclectic when it comes to all arts. Who is your favorite band?" "They are all Asian."

Some time later she ventures, "What are your favorite bands?" "It's a long list, but there is a Top 10 that I can never rank – like Led Zeppelin, Radiohead, Nirvana, Pink Floyd, Queen…" She said she'd never heard those names. I am ready to give up, but still, "The Beatles is one of my Top 5." She has heard the name, but never listened to their music. My heart aches in utter pity.

Every night she watches funny videos from her home country on YouTube. How about TV? (C'mon, people all over the world watch American TV shows . In 2004, I flew from Amsterdam to Istanbul and saw a Dutch girl watching an episode of "Six Feet Under" on her laptop). Alas, not this girl, "I don't watch American television."

The question is, does this hard-working, diligent, and fairly bright person have a chance of ever becoming a partner in an accounting firm, or a corporate CFO, if the said companies are not under Asian management? Unlikely.

The higher you advance in your career, the more you have to communicate with people around you. Nobody sticks to just business, there is always the small-talk. People will be discussing the latest "Homeland" episode and she won't even know what it is? When everyone starts noticing, what will they think? In this country, pop culture is like English – a common language of the melting pot, and you must be able to speak it, or you will devalue yourself in the eyes of others.

To tell you the truth, in spite of my religious belief in the merit-based system, I don't think that this is wrong. You don't have to like pop culture and, like me, you can criticize its prevailing weaknesses all the time. Yet, not to be aware of it entirely – that's just strange. Someone who does her job well, but is so disinterested in her immediate surroundings, will be considered a reliable functionary, but unlikely to climb too high up the corporate ladder.

“The Social Network”: A Case of a Failed CFO


Social_network_Andrew_Garfield_04 It's the Oscars week.  You cannot escape the promotional hype unless you cut yourself off from all media. 

The movie leading in the preliminary rounds (Golden Globes, various Guilds, etc.) is "The Social Network."   It's not surprising – the popularity of this movie is rooted in public's preoccupation with sudden success and overnight rise to riches.

Well, the reason for me to write about this film is that I cannot miss the opportunity to discuss a character, who in 2004 thought of himself as a CFO of Facebook. 

When Mark Zuckerberg appointed Eduardo Saverin to be his CFO, it was a logical step for the 20-year-old code-writing CEO.  Saverin was a close friend; appeared to be versed in business matters; more importantly, he had personal funds, having just made $300K through savvy oil investments.  Is this enough to make somebody an acting CFO?  Of course, not.  However, one could have learned how to be one.   It was not the case here.

If nothing else, the movie provides vivid illustrations to what a real CFO should NEVER-EVER DO.

1.  The first thing that Mr. Saverin did wrong was not taking his appointment seriously. He did not bother to define his role, his functions, his practical responsibilities.  If you are not creating the product itself, you should be doing other things that make you irreplaceable.

2.  When you accept CFO position, you become your CEO's partner.  That means you develop common vision, you define company's mission.  When it's finalized, you shove your disagreements aside and you do your best to facilitate the success on the chosen path.

3.  You NEVER separate from the company.  All experienced CFOs know that things can happen behind your back even if you seat in the next-door office.  If you are on the opposite coast and out of touch, consider yourself out.

4.  With startups, you should always try to utilize your company's growth potential to the fullest and then capitalize on it.  If Mr. Saverin wasn't so arrogant and argumentative, he most likely would realize that  online advertising brings real money only on a big scale.  Hence the right strategy was to look for more investors for the company growing with an astronomical speed.  Instead, he wasted his time setting up appointments with advertisers.

5.  If you want to stay with the company, you shoud NEVER do anything to damage it out of spite: closing accounts, calling the cops – that's just wrong.

6.  And you ALWAYS, not just read, but study every single legal document you sign.

Following the film's paradoxical leitmotif of an awkward kid creating the largest social network on this planet, the filmmakers suggest that Mark Zuckerberg pushed Mr. Saverin out of Facebook, because Eduardo got accepted into The Phoenix Club at Harvard.   

"You may say that I'm a dreamer," but I want to believe that Mr. Zuckerberg and people around him realized they have no use for someone who couldn't contribute into the exploding enterprise's development.  Just screaming all the time, "I'm the CFO," doesn't make you one.