Tag: work environment

What is Frustration?


Well, what kind of a psychological animal is Frustration? Is it a cognitive and somatic ailment such as anxiety or a mental disorder such as depression? 

Those exposed to your expressing the frustration would like you to think that there is definitely something wrong with you.  But no, feeling frustrated because of legitimate agitating factors doesn’t mean that you are ill and need to seek medical attention. 

As the matter of fact Frustration is nothing more than a normal emotional reaction to opposition, restriction, obstacles – anything that we perceive to contradict with our will, goals, purpose, plans, schedules, etc.  It is sometimes referred to as problem-response behavior.  There is a problem and the frustration is the first-response signal.  

Sometimes we are frustrated with ourselves.  Procrastination and indecisiveness are the biggest causes of self-dissatisfaction for most people.  However, overachievers who reach top level positions in corporate finance and accounting, the CFOs, Controllers, VPs, Directors, especially in smaller companies, are unlikely candidates for lazy postponements.  And even if, for whatever reason, it happens to us, we are usually capable to control it and use the frustration with ourselves as a motivational tool.

No, our causes of frustration are primarily external.  When you have allocated your already extended working hours to 10 urgent tasks that must be tackled today, and then your Boss wanders into your office and you have to listen for 2 hours to his blubbering about his workout regimen, the time loss is beyond your control and the frustration is further intensified by your inability to throw him out.

When you give an urgent assignment to your employee, explaining its importance and value to the company’s big picture, and  an hour later come over to check the progress and provide further advice only to see her scrolling through boots on Zappos.com, the frustration makes your blood boil in your veins.

When you schedule a meeting with the VP of Sales to discuss the failure to meet volume targets for four months in a row and he is not there 30 minutes past the appointment, evil scenarios invade your frustrated mind.

So, feeling frustrated is natural.  However, the way we act while frustrated depends on our personality, self-awareness, self-control and our psychological makeup. 

The most frequent reactive mechanism is aggression.  Whether we immediately explode at the source of frustration, or wait until we are alone and transfer our anger on an inanimate object, or  get home and take it out on the innocent members of our families – it’s pretty much the same response.

In some cases frustrated people engage in a passive-aggressive behavior.  You’ve seen it many times over: a person puts on a sullen expression and starts procrastinating, obstructing, failing to meet the expectations, etc.  I am sure most of us not only observed it, but also had an episode or two ourselves.

It takes a lot of experience, self-control and tremendous will power to resist this behavioral patterns related to frustration and force yourself instead into constructive removal of the obstacle or resolution of the irritating circumstances.  And, unfortunately, even if we can function reasonably on the outside, it doesn’t mean that the psychological disturbance inside goes away.

In the next couple of posts I hope to share with you few coping devices that I have accumulated over the years myself as well as discuss the relation of frustration to anxiety and stress conditions.   

 

      


One CFO’s Personal Tools for Frustration Relief


So, my fellow CFO’s and Controllers, as promised in my previous post, here are the few tricks I use to privately release my frustration after calmly presenting the composed image to the rest of the world.  They are in no specific order.  I pick whichever feels right at a particular moment.

(1.)  Go to the washroom, enter a stall, close your eyes and start cursing.  Five minutes of swearing usually gives a tremendous relief.  The volume doesn’t really matter.  If raising your voice helps you personally and you are sure nobody is around, go ahead.  For me, however, loud whispering (the way actors whisper on stage, so that everyone can hear them), works the best.  The dirtier the better.  Just pretend that you are in a Martin Scorsese or Quentin Tarantino movie.  If you know other languages, use all of them.  Remember, don’t call the objects of your frustration by their names, but keep their faces in front of you mentally.

(2.) This release method is not my original.  It was shared with me by one of my European colleagues and she has learned it from someone else – I am sure it’s been passed on from one generation to another.  I can vouch that it works like a charm.  You have to create a “Page of Frustration.”  Draw some monster on it, something absolutely revolting.  Your artistic abilities make no difference.  You can ask a child to draw it for you.  The most important thing is to write the title and the destruction instructions on the page.  For example:  “Page of Frustration.  In case of emergency, throw it on the floor and stomp it to shreds.”     For some people “viciously crumple and tear it into small pieces” seems to be more appealing.  Whatever works! Make yourself a stack of copies and keep them in your desk.  Make sure that you don’t run out!

(3.) Another useful inventory for a chronically frustrated CFO or Controller is a favorite treat.  Don’t get me wrong – the last thing I want is for anybody to become a closet eater, consuming large quantities of food in search of unattainable solace.  No!!!  That’s not what I am talking about.  I am talking about very small quantities of very small treats, eaten at a very slow pace: three of Godiva chocolate pearls, or five gummy bears, 1/2 oz of trail mix, etc.  Separate them into these small portions in advance, keep only few in your office and consume only as a release remedy.  It works more as a meditative solution than as aggression liberation, but sometimes that’s all you need.

(4.) On my Front Page Raison d’etre, I talk about the therapeutic effects of writing.  And I maintain that committing your grievance to paper is the best form of releasing frustration, tension, stress and anxiety.   You can do it in different ways.  You can pour your heart out in a diary.  You can pretend to write a letter or an email to the source of your pain (without sending them out, of course) describing the situation, verbalizing your feelings, expressing your concerns.  Or you can go a step further towards more satisfying resolution.  You can write that email and send it to me.  Not only that I will become the receptacle of your turmoil, but I will give it even bigger audience by sharing it with other CFO’s, Controllers, etc.

Priorities and Attitudes


I’ve been predominantly focusing on specific issues and situations lately, thus ignoring the general topics of behavioral patterns in work environment.  So, today I would like to discuss how people’s priorities affect their attitudes and how important it is to recognize that connection not only in yourself, but in people around you as well.

Depending on circumstances, we switch from one mode of operation to another and focus on different priorities. This affects our behavioral patterns, our attitudes towards the tasks at hand and people around us.  For most of us, it is difficult to dissect and analyze our own motivations and actions.  However, to succeed in business and in life we need not only understand ourselves, but go further and develop an ability to recognize the behavioral patterns in others as well.

The good news is that we can apply a certain level of standardization to the seemingly limitless array of human demeanor.  Let’s look at some of the most common priority/attitude correlations.

Remember my post about Economic Triangles?  What happens if the highest priority is speed – to get a task accomplished in the shortest possible time?  Frequently that pushes the quality of the result to much lower level on the priority ladder.  At the same time, for someone like me, for example, it is highly important that no half-baked crap leaves my desk.  It is most likely that while trying to balance speed and quality I will display signs of agitation and frustration.  And so will anybody else in this position.

Here is another one.  Sometime ago you gave one of your employees a complicated assignment.  It’s not just complex, but it’s a crucial piece in your decision-making process concerning viability of a new line of business.  Now, he stands at your door shining like a well-kept copper kettle.  You are busy (when we are not busy?) – you raise your head and snap, “If you have something, send me an email.”  What was the guy’s priority?  Economy of time?  No, it was the desire to show you his accomplishment and be rewarded by your recognition of his success.  Next time you pass him you see him slacked back in his chair sourly moving his mouse.  Whose fault is that?     

So, next time a perfectionist under your supervision starts acting like an irritable child, ask yourself whether there is a conflict between the quality requirements and the deadline imposed on him.  And if an enthusiastic and talented person starts displaying passive-aggressive symptoms, see if you can give him a mid-term performance evaluation and express your appreciation.  

Over the years of self-training and experience, I have become an expert in prioritization and optimization of my personal standards against requirements of the moment.  It takes years of conscious efforts to develop these abilities.  People around us, including our subordinates, peers and bosses don’t necessarily possess them.  Understanding the conflict of priorities that dictates their attitudes gives us an undeniable professional edge.    

The Boss Who “Cares” aka The Hypocritical Bastard


ClassicStyleHypocrisyMeterHey you, hard-working people, regardless of your profession, stature, or rank! I am talking to all of you!  Beware of "NICE" BOSSES!

You know the type – he always smiles at you, tells you jokes (and laughs loudly himself), asks about your family (sometimes even during first interviews), says "thank you" at the end of the day, declares that he wants everyone who works for him to be happy, claims to keep your opinion in high regard.  

This is all BULLSHIT!!!  This boss is a liar and a hypocrite!  Don't think for a second that because he acts like that on the surface, he really cares and will do right by you in terms of things that really matter, i.e. create material (compensation, benefits, working space) and moral (respect, recognition) stimuli for you to work harder and feel satisfied with your own performance!  

In fact, this faux exterior should be taken as a first sign of a shitty character.  There is an old proverb that applies perfectly here: "He makes a very soft bed that will be hard to sleep in."  The only person such a boss cares about is himself!  At the end of the day, all that huggy, phony warmth is just for him and him alone.  And because people like that lie to themselves the same way they lie to others, he goes home honestly believing that he is a swell guy and a wonderful boss.  He simultaneously pats himself in the back and jerks himself off.

 But when it comes to serious, important staff…  This is the guy who will fight you tooth and nail for every penny of raise or bonus you want to give your direct subordinates at the end of the year.  It doesn't matter to him that you only want to reward those who applied themselves the hardest, grew, learned, developed, and that you keep it all within the budget.  He'd rather double his own withholdings (for being so wonderful!) than reinforce the merit.  In fact, he will say, "Didn't we pay for her plane tickets when she went to her grandmother's funeral?"  Yes, we did – you suggested it to  be "nice."  So, now you think that was in lieu of the annual performance bonus?

And this is the guy who will reply to every great proposal from the members of his executive team, writing the exclamation-point emails: "Thank you!" "Great idea!" "Brilliant!" But he will never green-light the actual implementations.  You will see the mean gleam in his eyes every time the life proves you right or someone on the outside of the business confirms that you understand it much better than he does.  If that happens, he will enter a crazy cycle, competing with you all the time, even though he is the boss and, therefore, already won by default. 

I believe that the best working environments are created not by cuddly fakeness, but by indiscriminate fairness, accommodation of professional growth, and respect of achievements (the principles I myself exercise).  If that's impossible to have, I prefer an honest brute instead of a "nice" hypocritical bastard.  In this economy (or, as I call it "new reality") only a few of us get lucky and find "better" jobs.  The rest must tolerate whatever hateful things they are forced to experience.  And that's Ok (there is no such a thing as a "perfect" job anyway), as long as you face the reality with the full understanding of the situation and don't get fooled by appearances. 

The Frustrated CFO Takes Lessons from Karl Pilkington


Images Karl Pilkington of Ricky Gervais Show and An Idiot Abroad has nothing to do with CFOs and Controllers.  Nevertheless, his unconventional wisdom, profound understanding of how bizarre life is, and unwavering ability to stay calm, deserve recognition in this blog.  After all,  the majority of issues we discuss are related to coping with the overwhelming strangeness of our professional existence, and human behavior.   Moreover, we look for the ways to get rid of our anxiety and frustration, and Karl has a good grip on his emotions and an admirable attitude towards life.  Watch the video at the the end of this post and you will see what I am talking about.

It is difficult for over-educated and jaded people like us, who spent their lives doing what was expected, to take lessons from someone who accepts life as it comes and is not afraid to voice his unusual opinions.  Karl Pilkington possesses the truthful innocence that we either never had or lost in the early stages of our childhood through severe parental and educational brainwashing.  Nevertheless, considering how frustrated most of us are with our lives, we should definitely try.  So, here are five lessons The Frustrated CFO draws from Karl Pilkington's wisdom.  None of them are profound breakthroughs and you probably knew them to be true already.  It's just that we frequently forget these truths, while Karl lives by them.

1.  If you keep your cool and don't refuel attackers, they stop pretty quickly.  We see Ricky laughing at Karl's every sentence, calling him names, etc.  Karl just sits there with Zen calm, not even smiling, or saying anything back.  The attack dies very quickly.

2.  If you don't retaliate people's insults, you automatically get yourself on the sympathetic side of the argument.  Ricky calls Karl an idiot, an empty-headed buffoon, etc.   We never hear a single crass word back.  So, what happens?  People say that Ricky is "soooo mean"  and everyone loves Karl.

3.  If you criticize a group of people instead of attacking a particular individual representing that group, it will have a much better effect.  When you address faults of one person they get offended and stop listening.  When you speak about shortcomings in general terms, people think its not about them, but subconsciously may recognize their own traits.  Karl never says "my doctor," or refers to his local Chinese restaurant.  So, instead of attacking an employee whose lack of urgency drives you insane, or throwing accusations of oppression into someone's face, we should find a right moment to talk about laziness and bullying in general.

4.  You can speak your mind and cover up your harshest statements with innocent humor.  Of course, this one is hard – not everyone possesses a sense of humor, but I found for myself that a smile alone goes a long way when you make severe statements.

5.  This is the hardest lesson to learn.  If you manage to unclog your mind of politically correct, pre-programmed bullshit, you can unlock free-thinking abilities that you didn't suspect were inside your head.