Quote of the Week: Here Is Where We Are Now with Quality Control


Truck-crash

From an actual email exchange that took place this morning (quoted as was written):

 

From a Customer to Operations Department of A_C Company:

Hi John,

Please deliver the second truckload from our current order on Monday 12/21.  Please confirm.

Customer 

 

From the Operations Department to the Customer, copying A_C Company's CEO as per protocol:

Good morning Bob,

Thanks for providing the delivery date!  We will begin to secure trucking.

Best regards,

John

 

From the CEO to the entire Operations Department, copying The Frustrated CFO and Managing Partners:

Please find a trucker who will not spill the product, drive into the customer's gardens, or drive recklessly through their parking lot damaging their employee's car, which all happened to this valuable customer in the recent past.

CEO 

Video Quote of the Week: The Best Meditation Guidance for the Frustrated Likes of Us


No comments necessary!!!  Simply the best!

Just relax and enjoy:

F*ck That: An Honest Meditation

Quote of the Week: “Orange Is the New Black” Checks Off Nepotism on Its List of Life’s Wrongs


 

Joe-Caputo_0Joe Caputo (Litchfield Penitentiary's Assistant to the Warden):  The fish stinks from the head.  And I'm not the head!  I am actually down by the gills somewhere.  So, once I call the police and US Marshals; and the DOC investigators start sniffing around, it's going to look a lot worse for the 'Director of Human Activity' here at Litchfield!

Danny Pearson (MCC appointed Director of Human Activity):  Whoa!

Caputo:(ironically) Whoa!

Pearson:  Whoa!

Caputo:  Whoa!

Pearson:  Whoa! Yeah…

Caputo:  Whoa, whoa, whoa! Yeah!

Pearson:  Slow down!  Why do we have to involve all those people?

Caputo:  We have an escaped convict!!!

Pearson:  Let's just go get her back!

Caputo:  Who?

Pearson: You and me.  Where did they take her?

Caputo:  The bus station in Utica.

Pearson:  Let's just get into a car.  We'll go get her, bring her back. Yeah!  Nobody has to know.

Caputo:  So, you're saying, the two of us should go and apprehend an escaped convict?  This is not The Fucking Bloodhound Gang!  Okay?

Pearson:  Well, I don't know what to do!  I honestly don't know what the fuck to do!  Do you know how I got this job?  My Dad is one of the SVP's at MCC.

Caputo:  (smirks and nods his head in full comprehension and disgust)

Pearson Yeah…  This is going to be worse than when I got kicked out of Ohio University…  I have no idea what I'm doing..

Caputo Fine.  I'll go.  On my own.

The Frustrated CFO's Comment:Most shows experience some sort of a slump in the third season – the story exhausts itself, the characters become too familiar, writers run out of surprising ideas.  Not this show, though!  This 3rd season!  It's so good, some critics and viewers rate it higher than the fist two!  There is so much excellent, nuanced stuff!  And this Caputo guy, who got promoted by the producers into a main character – I painfully relate to his plight of never-ending bad decisions.  There are always insults added to his injuries: not only that he gets a new boss, but it's somebody's useless offspring on top of it.  You just know, there is no happy ending for Caputo – he'll never get out of prison.

 

Are CBS’s Holmes & Watson Too “Elementary”?


ElementaryDo you know that there are people who devote their spare and even professional time to collecting mistakes and goofs made in movies, TV shows, etc.?  There is a successful British website Moviemistakes.com (since 1996) whose creator has built himself an entertainment career and a money-making vehicle doing just that.  

Specialists officially distinguish eight classes of mistakes, including ridiculous audio problems and crew visibility.  However, themost frequent ones are continuity errors (the yellow Porsche's side was smashed in the previous scene and then in the next one it's absolutely fine) and "revealing" mistakes that remind you it's not for real (Edward is seating under the bright sun during his honeymoon but his skin doesn't sparkle like "the skin of a killer" should).    

I have to say, this type of bullshit is completely lost on me.  I mean, how many times (and how intently) do you need to watch Commando to notice that thing about the car?  And realism of Twilight?  Pahlease!  Unless I am watching Bergman, Fellini, Kubrick, Tarkovsky, Lee, or Noe, whose every shot is the result of conscious artistic effort,  I swear, it's unlikely I will notice visual errors even if I absolutely love (or hate) the movie. 

Plus, these mistakes are the consequences of poor production quality and low work standards, and my readers know very well that I expect that and discuss it all the time.  Who the hell thinks that this prevailing trend of our lives doesn't apply to the entertainment industry?  People are people everywhere.  I don't even get surprised by plot holes anymore, even though it's impossible to ignore those.  I'm like, "Oh, it doesn't tie well?  Surprise, surprise!"  You know how it is: the screenplays get nipped and tucked by everyone to such an extent that the story originators cannot even recognize their own creations anymore.          

However, I feel differently about factual errors (an official class as well).  I notice them all the time.  You see, those don't come from producers, editors, the crew,  and it's unlikely that actors ad lib them.  No, they are products of sloppy writing.  I guess I have different standards for writers than I do for everyone else: I get upset with idiotic mistakes made by screenwriters, journalists, novelists, as well as their research helpers and fact checkers.  A writer's job is very hard – to construct a flawless plot is incredibly difficult.  But to verify the correctness of some piece of information?  That's a matter of care and respect for your audience.  I take my time to watch or read your thing and you disrespect me?  Fuck you!

Of course, different blunders create different levels of annoyance.  I don't  curse out loud (or at least, not anymore) about the eternal confusion of Chapter 11 and Chapter 7 bankruptcies.  I got used to it.  Someone always says how "the company has filed Chapter 11 and will be gone, like, tomorrow."  Well, no: Chapter 11 means that the company plans to stay in business, already found funding, and is reorganizing itself.  This is what Bloomingdale's (or rather the company that owns them – ah, never mind… ) successfully did back in 1991 and it is still operating, thank you very much.  But if it were a Chapter 7 filing, then the company would probably be gone already.  Of course, no David E. Kelley's show would allow an error like that, since he holds a J.D. degree from BU, but it is very prominent in many a police procedural.    

Also pretty low on my scale of discontent are silly foreign-culture mistakes: Like giving a last name Petrovna, which is actually a patronymic and cannot possibly be a family name, to a Russian cyber-genius girl; or attributing a French chanson to the wrong chanteur who never sang it; or redrawing world borders by claiming a German town for Austria.  Okay, I am an irritable person, so these things get me annoyed, especially because there are way too many of them.  On the other hand, what else can I possibly expect from people who listen to Taylor Swift and Lorde?  So, I grumble under my breath, as if I can telepathically correct these factual glitches, but that's about it.  I wouldn't turn such bullshit into a blog post.  

However, some facts are such a commonplace, they are so prominently a part of the collective consciousness that it is hard to imagine anybody having informational lapses about them. 

Case in point:  The episode 3.13 of CBS's contemporized take on the adventures of Sherlock Holmes, Elementary, revolves around a murder of a "debt collector."  I probably can spend at least 10,000 words listing all factual errors that assaulted me during 40+ minutes of the episode, but this post is already running too long, so I will restrain myself and point out just a couple of things.

You know, how Conan Doyle famously attributed Holmes's success as a detective to his perfecting of the deductive reasoning (aka logical deduction)?  Simply speaking, Sherlock starts with a broad premise and elaborately eliminates all possibilities until only one right conclusion remains. 

The writers of the series tried to employ pretty much the same method:  As soon as it is established that the victim was an attorney who lost his job at a big law firm and turned to debt collections as a source of his daily bread, the plot's deductive challenge is revealed: there are millions of suspects.  According to the writers, every debtor in the victim's collection portfolio is a potential murderer and it's up to Holmes to find the proverbial needle.  

You may think that this is a farce (hey, our life nowadays is a farce!), but no, this is a "serious" show!  Then what about the materiality threshold?  I mean, I know there are people who kill for less, but, seriously, what is the likelihood of someone in Nebraska coming to NYC to kill a collector for $10K?  The size of the debts alone should've narrowed down the pool of suspects to a size of a soup bowl in a shorter time than it took Holmes to pin up all those endless lists of names on the wall.  

Further on materiality: It is implicit that the debtor must've been severely threatened to go for a kill, right? But what's the big scare here?  While larger debt recovery organizations employ or contract multiple lawyers pretty much in every state and therefore can litigate even small balances, it is impossible to imagine that one attorney can stretch himself over more than 20-30 cases at the same time.          

All that is just common sense.  Unfortunately, it is an unattainable commodity now.  So, how about the technical side of the business that could've been easily researched?  The reality is that no one can survive in the highly regulated asset-recovery industry without a decent collection software, expensive access to personal records database (such as Lexis Nexis), and on-demand automated call distribution solution (like LiveVox).  You see, violations of collection rules and standards, including the timing and the language of calls, can be sufficient grounds for law suits.  In fact, there are lawyers who specialize in suing collection agencies on behalf of debtors.  Therefore, there is a necessity to digitally record all collection efforts for evidential reasons.  Checking those records would've instantly limited the list of suspects even further - to only those potential murderers who's been actually contacted by the victim's firm.  

My spirits were lifted a bit when Holmes correctly re-labeled the victim as a debt merchant, i.e. someone who buys, at a 95% discount, portfolios of consumer debts written off by financial institutions and makes money successfully collecting a small portion of them.  My elation lasted exactly 2 seconds.  You see, respectful writers who gave their viewing audience a modicum of intellectual credit would've left it at that: one has to be from Mars to be completely unaware of the concept.  

But noooo!  These hoodlums sent Holmes on a ranting explanation of the debt-trading plague's basics to… Watson.  Most ridiculously, her scripted response to Holmes's briefing is that of bewilderment: "Really?" 

Wait a minute! Wait a minute!  Are you kidding me?  Are you telling me that a sophisticated New Yorker, a former successful surgeon, and, at this point, a full-scope PI who lives and breathes research has never heard of sub-prime mortgages, multibillion-dollar bank write-offs, and consumer-debt securitization that led to 2009 global financial crisis and bailouts?  Was she actually on an interstellar journey?  Or were you, the writers, out to lunch?

Now, to connect the victim to the final suspect the writers had to create an unfathomable possibility of somebody  being able to pluck out a specific bad debt portfolio containing a specific stale mortgage. Well, that would be like looking for a needle in a haystack for real!  The delinquent debt industry is vast and sophisticated, with leaders such as SquareTwo Financial (owned by Collect America Holding) buying billion-dollar packages of charged-off receivables directly from financial institutions and distributing them for collections through their national franchises.  After a time, uncollected accounts are further repackaged and resold with deeper discounts.  To trace a single debt in this dark labyrinth would be absolutely impossible for the perp in question.

The part of this ignorant bullshit that turned out to be far more disturbing than the factual errors was the resolution of the case.  At the end, Holmes deduces that the debt collector/debt merchant was killed because he realized what a "disgusting business" the collection of financial delinquencies was and tried to erase debtors' liabilities. 

Note what the liberally confused writers found appalling: not the packaging of unrecoverable receivables as marketable instruments by opportunistic financial brokers; not the investment of people's savings and pensions into this imaginary "securities" by brainless money managers, but the straightforward effort of making consumers pay for goods, services, homes, etc. they bought and used.  Hmm… Taking something out of a store and not paying for it – isn't it, like, shoplifting?  Ordering something online and not paying for it – isn't it, like, mail fraud?  Residing somewhere without paying for the space – isn't it, like, squatting?     

I don't expect laymen to be fluent in the mayhem of American economics as it has been for the last 20 years.  All I'm asking is a little awareness.  Are all these people really this ignorant and stupid?  It's too bad they don't read my blog.  Four years ago (oh, my God!) in my post The Infinite Wisdom of Trey Parker and Matt Stone I was already referring the confused masses to South Park's episode Margaritaville (2009!!!) -  the most genius breakdown of the financial crisis in popular culture. They are your colleagues, people! And they made it ELEMENTARY for you!

I'm just grateful that my knowledge of cryogenics, genetic re-breeding of extinct animals, cloning of rare plants, drone operations, and some other topics that feed (or are fed to) entertainment writers are only rudimentary.  I am suspicious, but at least I can pretend that they may be represented correctly.  But financial stuff?  Culture stuff?  I can't help myself there.  I hear that doctors usually have conniptions when they are exposed to shows like ER, House M.D., etc.  I totally understand: the idiotic errors – they are unbearable. 

The Frustrated CFO’sTalk on International Trade Turns into Gender Equality Q&A


Business_women1If you took my absence from these pages during the past few months as an indication of my giving up on the blog, you were wrong.  This activity is important to me.  If nothing else, it lets me "talk" without being interrupted.  It's just that the time slot in my overscheduled life, usually allotted to the writing of the blog posts, had to be temporarily relinquished to an extracurricular activity of preparing for a talk I was invited to give to a professional group called Women in International Trade.

Oh, no-no-no!  I'm not talking about OWIT (the Organization of Women in International Trade), the big non-profit with global reach headquartered in Washington, DC.  This group is much smaller - sponsored by a reputable New Jersey CPA firm, it is pretty much localized to the international-commerce entities and banks (like PNC) with offices and operations in that particular state.  It's not like they don't welcome sisters-in-trade from everywhere, it's just how their network happened to develop: commercial clients of the said CPA firm, trade finance clients of the said bank, the local government bureau that deals with exports – all of them work and live in New Jersey.   

And the reality is, there are a lot of big and small international businesses located in New Jersey.  That's where you can have large office buildings that cost a fraction of what they would in Manhattan; there is plenty of open space for manufacturing and storage; there are Hudson ports that can berth oceanic freighters, etc., etc.           

Truth be told, I would never know about these particular Women in International Trade if it weren't for one of the group's member who is also one of my former trade finance bankers and a friend.  She is the one who mentioned me to the sponsoring CPA firm's Chief Growth Strategist - a force behind a lot of women initiatives in the Garden State. 

They've been inviting me to participate in various women's and co-ed business events for some time.  But I have to admit that when you live and work in Manhattan, the hassle of getting to an 8 o'clock breakfast meeting in New Jersey's Essex County makes such invitation very unattractive.  I mean you need to drive or get a limo.  You'll do it for business, of course, but for a semi-social gathering… that's a bit too much. 

Of course, your attitude totally changes when the same professional group invites you to appear for them as a speaker.  Vanity is a terrible sin – it demands constant massaging of one's ego.  That's why some of us write books that bring meager royalty, give lectures without fees, etc.  Plus, unlike the vast majority of people, I actually enjoy sharing my knowledge.  And not for narcissistic, show-off reasons – I get a kick out of recognizing to myself, "I taught her that."  So, naturally, I agreed.

After the initial invitation, I kicked a list of possible topics at the talk's organizer and we settled on two that we both agreed would be the most interesting to international-trade professionals: the position of trade finance in the value chain and KPIs specific to international commerce.  I was advised of the reglament: 1.5 hours talk and 30 min Q&A.

"Well," I thought, "If you are going to talk shop with a group of working women for 90 minutes at 8 o'clock in the morning on a Wednesday, you'd better make it engaging and gratifying," and went to work.  The rule  of thumb is that 90 minutes of talking translates into about 15,000 words.  And that's actually is not very short.

Of course, if you are the one who proposed the topic in the first place, you most likely know the subject at hand through and through; you have already developed original ideas and time-proven recommendations; your thoughts and opinions are well formulated.  And that's great, but if you are not a professional lecturer who does this sort of things all the time, you still need to outline what you want to say; you have to construct your delivery in a coherent and logical way; you must prepare an exciting Power Point presentation that would prevent your audience from getting drowsy, and use cultural references to make your points memorable.  Yeah!  If you want to impress people, it's a lot of work.  As I said, vanity – it costs you.  

The third week of January came, and there I was, in New Jersey, shaking hands with the organizers and the attendees – by all appearances a group of successful and confident women, whose statuses make it okay to be out of the office in the morning hours for the sake of this event.

I proceeded with my presentation and it went well: they paid attention, they were interested, they nodded, they offered sensible and appropriate comments, they loved my visual tricks, and they sincerely laughed at my jokes.  The time ran out.  "Do you have any questions?" I asked.  I was convinced that I've had a pretty good idea about the points of the talk that could've prompted further inquiries.

Imagine my surprise when the first comment/question I've received was, "You are obviously a strong woman.  In your professional capacity, how do you handle male resistance to your authority or any other sorts of gender difficulties?" (Notice how the question was formulated: The woman had no doubt that I've encountered such obstacles ans she wanted to know how I dealt with them.)  

Slightly taken aback by the sharp shift of gears I skipped a bit, but really – just a bit.  I don't need to prepare for a gender equality discussion; I was born ready for it.  So, I briefly described my experience: the unfair treatment; the skewed perception; the idiotic remarks; the preferences given to nitwits because "they have to support their families" (many of us have to do the same); which battles I pick; what I say and how I say it; when I bite my tongue and walk away; how I lie in wait and then find a way to teach them a lesson, etc., etc.

Oh my God!  It was as if that question and my answer triggered a flood.  Apparently these women found my interpretation of the international-trade topics quite clear.  What they were confused about was why in 2015 we are still treated like second-class citizens.

At this point (the time was, obviously, running out), everyone talked fast.  Many things were mentioned: "honeys" and "sweeties," unequal raises, unreasonable promotions, difficulty of holding back the tears, female professional "ceilings," the insulting male disbelief at a good-looking woman who is also smart.  Amazingly, there were not a single person who didn't have something to add.   Nobody said, "I have no idea what you all are talking about."  You know why?  Because there were no men in the room.

One woman in her 30s who was just recently appointed to a Marketing Director position (her warpath has just began), asked me whether I was born "this tough."  Actually, I've thought about it before.  What I told her was that we (i.e. the women who want to succeed) are not born tough.  What we are born with is the ambition, the desire to be rewarded in accordance with our merits, the need to be treated as human beings regardless of our gender.  But, while we claw our ways towards whatever peaks we want to achieve, we have to acquire toughness.  We have to harden or they will eat us alive.

It is possible that I will never see most of the members of this group again, but when we were saying our goodbyes we felt like sisters.  I taught these women a thing or two about trade finance and performance analytics, and, in return, I've learned a lesson of my own:  There are no happy and satisfied women in international trade (and, I dare to extrapolate, in other business activities as well), because their ambitions and efforts are constantly curtailed on account of their gender, which is silly, irrelevant, anti-merit, and (call me an idealist) anti-American.