Tag: CFO

Insecure Business Owner/CEO


130px-Pointy-Haired_BossPeople write about insecure bosses all the time. There are blog posts, articles, book chapters, cartoons, movies, and TV shows devoted to the subject of dealing with a superior who feels threatened by his subordinates.  Hey, bosses are people and a vast majority of humanity is plagued by insecurities of various forms and degrees. The authors usually predict two possible outcomes of having such a boss: you will either find a way to overcome the problem and turn this person into your ally, or you get fired.  Curiously, in these writings "the boss" in question is usually another hired employee perched on a higher step of the hierarchy ladder.  (It has always surprised me, why these advisers never consider a possibility of you finding the way of getting the insecure boss fired.)

However, when your insecure boss owns the company that employs you, it's a completely different situation altogether.  Here he (or she, or they) was, the big boss with a business that he's built, thinking that he is the shit, the sharpest tool not just in some lousy shed, but in a suburban Home Depot… Until you came along, with your diverse expertise, broad fundamental knowledge, etc.

Now, you start discovering all kind of stupid stuff.  If you are indeed an experienced person, you are not running around like an idiotic show-off screaming that everything is wrong.  No, you tread lightly.  At the same time you must do your job and, therefore, correct the stupid stuff.  So, you say careful things like, "Excuse me, I mean no disrespect, but this and that is not done properly and will result in long-term losses; and, by the way, your accounting doesn't comply with prescribed rules."  You have no choice but to reveal painful observations such as, "You know, that operating system you bought just before your hired me (couldn't you wait?) on recommendation of someone you know, sucks!  You were misled – it's not an ERP, it's a retarded cousin of a real ERP twice removed."

Moreover, from time to time, things come out of your boss's mouth that are not just silly, they are embarrassingly incorrect.  Of course, you can ignore it, and yet you cannot, because if you don't clarify his confusions and educate him, he may say something stupid in front of your bankers, or investors, or auditors.  So, you have no choice but to find an appropriate way to straighten him out, raise his sophistication.

And even though you openly express due respect for his entrepreneurial abilities and acute commercial intuition, he cannot avoid feeling inadequate, insecure.  It's unpleasant and he doesn't like it at all.  Yet, unless you become rude and inappropriate, your job is secure.  The idea of firing you wouldn't even come to his logical conscious mind.  First of all, he knows that the company (i.e. his wallet) needs you and your improvements.  Secondly, you took over quite few tasks, freeing him for business development.   Finally, he doesn't have time or desire to go through the search process again.

Still, from time to time the subconsciousness feels pangs of wounded ego.  When that happens, he'll do anything to make himself feel better.  He will find one or another way to get back at you.  If you have an accent (Irish, Italian, Slavic, French), he will interrupt you in the middle of a meeting and ask the outsiders if they understand at least 30% of what you were saying, even though your English is fluent.  Your writing skills are likely to be far more superior than his, but he will make you run drafts of emails to important people by him, claiming their "political importance."  He may get into habit of reminding you that, considering your compensation, he expects a lot from you, even though you have exceeded all his expectations already.  And so on, and so forth…  

This behavior is childish.  The mere knowledge that it's rooted in his insecurity should help you to brush it off.  Don't let yourself to be hurt by it.  Don't think, "This is not fair, I am helping his business."  Don't take it as an insult.   Accept it as a testimony to your superiority.  

Book Recommendation: “The Imperfectionists”


21i4J04UUZL._AA160_Tom Rachman's "The Imperfectionsts" have received the most glowing literary reviews for a debut novel I've ever encountered.  It is, indeed, a wonderful book.  Maybe one day, I will switch to cultural critique and start writing belletristic essays about artistic qualities of creative endeavors.

For now, though, this is a blog for working stiffs, primarily those operating in entrepreneurial environment with all its quirks, disadvantages, vulnerabilities, strange dynamics and faulty objectives.  Unexpectedly, in addition to its novelistic value, "The Imperfectionists" had something remarkable to offer from that standpoint as well.  Its setting, "the paper," is a microcosm of the small-business universe.  The book dissects extremely personal matters of human misery; and the author appears to be digging deep into his first-hand experience with actual people, whose traits fed his imagination.  Yet, these characters turned out to be a surprising array of archetypes we meet everyday in our offices.

You've got a backstabbing bully, who uses the little authority his position allows him to doll out misery to others and boost his own ego by spewing teasing insults.  You've got a quiet schemer, who hides behind the wall of seeming indifference, while devising and implementing his intricate plan of revenge and ascension.

You've got your driven career woman who will sacrifice everything, including her own happiness, in the pursuit of what she defines as success.  And you've got a perfectionist with encyclopedic knowledge of all matters related to his profession and ambition of high quality.

You've got your obsessive-compulsive sloppy staffer, who has been there for twenty years, still as mediocre as ever and ridden with fears of dismissal, displaying the full spectrum of passive-aggressive behavior.  And so on, and so forth…

There is even a painfully familiar female CFO who thinks that the other employees "can't accept that she's young and a woman and above them in the food chain.  But she's the one keeping them employed."  Sounds familiar?

And yes, there is the expected succession of private owners: from the brilliant founder; to the son, desperately trying to prove his worthiness, but failing exactly because of that; to the completely disinterested and unfit grandson.  None ever caring about people they employ and at the end betraying their own legacy.

The business is small, struggling in the era of media transformation, dying…  I was astonished with Mr. Rachman's description of the strange sensation overwhelming the employees when they realize  that this stage of their lives is over – I have observed these emotions in people's eyes myself: "All these years, they have vilified the paper, but now it's threateining to quit them, they're desperately in love with it again."

Isn't this amazing that inside a very private book we still find characters so familiar, we recognize them as if they were our co-workers and, in some ways, ourselves.  What does it say about us?  Is it possible that with all our uniqueness and human individuality, when it comes to our jobs, we just fall into the draws of files organized by type?

CFO Folklore: Defensiveness and Excuses


Coyote-Canis-Latrans-Puppy-28811856-0 It's funny how we, humans, manage to degenerate powerful natural instincts into regressive psychological traits. Look at that little coyote pup.  Something has attracted his attention.  He is in full alert, assessing the situation, deciding if its dangerous; ready to fight or flight – a perfect display of a healthy defense mechanism crucial for survival.  

People are granted the same insitincts.  Of course, those of us living in "civilized" conditions are rarely presented with real danger.  On the other hand, mentally we are constantly put to test.  The instincts are pushed into psyche, and there, they deteriorate into Freudian ego defense mechanisms, which can get neurotic and pathological.

CFOs and Controllers deal with defensiveness and rationalization (aka making excuses) all the time.  People become defensive at the slightest hint of criticsm, which frequently exists only in their imagination.  They don't understand that instead of helping them to survive, this degenerated mechanism makes them more vulnerable by exposing their insecuruty, fearfulness and anxiety.

A few years back I had an employee who was the best expert of trade finance documentation I've ever met.  At the same time, he was an incredibly difficult person.  Eventually I found out that this guy had a misfortune of being raised by an extremely critical adoptive father.  As unlikely as it sounds, in the early 80s, just 20 years old, he got hitched to a woman who hated everything about him.   As the result, he developed a severe case of defensiveness. 

Just invinting him to my office to discuss a business issue was enough to put him into a state.  Walking into my door, he already looked like an angry animal forced into a corner and ready to bite.  It would usually take me at least ten minutes of casual small talk to bring him back into normality, before I could address the matter at hand.

Of course, on few occasions I needed to point out a mistake or an inaccuracy.  What a nightmare! He wouldn't let you finish the first sentence: "I am swamped!  You gave me too much work!  It is impossible to deal with that bank!  I will not let you blame me for this!  " he would shriek, even though it was never about the blame.  His desire to shield himself from the imaginary threat was so strong – like a child, he would cover his eyes with his hand, avoiding your eyes.  He looked helpless, pitiful, and guilty.  Most importantly, the problems remained unresolved.  It was really painful.

Here is my advice: don't get defensive when you are criticised, justly or unjustly.  Listen.  Think.  Evaluate.  Maybe you will hear some constructive insights.  Maybe you could have done something differently and achieve better results.  Recognizing that will give you an opportunity to (1) disarm your opponent by owning up to your mistake and (2) find ways to avoid this situation in the future.  At the very least, you will save yourself from an emotional sparring match that cannot resolve anything.  Trust me.  I've been there – on both sides.

Am I Cursed?


Well, it's definitely feels like I am. Throughout my entire career, every time I start a new job or a long-term consulting project, no matter how exciting and successful the business seems, it takes me under 4 weeks (sometimes less than 2) to uncover hidden losses, cash flow deficiencies, operational problems, strategic mistakes, distortion of accounting principles and policy violations. There has not been a single exception to this rule.

Of course, I devoted my career to dealing with privately-held small and mid-size companies. Frequently their CEOs are entrepreneurs with limited understanding of corporate governance, let alone the makeups of quality accounting and finance functions. These companies develop in a haphazard manner and the staff is usually composed of people who are eager and hardworking, but not necessarily highly qualified. The conceptual thinking, I am always so keen on finding, is rarely present.

I've been studying my current client for exactly three weeks now. Oh boy! The company is a wholesaler, but the operating software they bought for a lot of money was created for manufacturers, and it's so rigid, it will require major re-programming to adapt it to their needs. The principle feature of this type of businesses – the lot-driven operations that require lot-specific data tracking and analysis, cannot be accommodated by the software and, therefore, needs to be performed at a great time-cost in Excel. The chart of accounts is completely screwed up and there is no hope to adjust it properly since they already started making entries. There is an endless duplication (and triplication, and quadruplication) of data in different files kept on their local drives by individual employees… And so on and so forth. They don't even have a backup system in place, let alone business intelligence.

But most remarkably, NOBODY (not the co-owners who buy and sell the product internationally for years now, not the logistics managers, not the internal accountants, nor independent auditors) understands the principles of Incoterms. As the result, the revenue, costs, and inventory recognition is royally fucked up. I restated their 9-months 2011 results to proper values and found… you got it – losses!

Sometimes, it makes me wonder, what would happen if I got a chance to dissect a huge belly of some public mammoth. Would the same rotten bullshit pour out of them? The fact that big-time public companies constantly underperform and require bailouts makes me kind of suspicious.

The truth is I don't believe that I am cursed. I think that the majority of companies manage for some time to ride on the wave of a particular product/service demand, or some market twist, or accidental economic development, or novel idea. Yet, they are drowning in small and large errors affecting every facet of their existence. And when the shit hits the fan in the form of financial or operational problems, their chances for survival are minimal because there is no quality back-office structure to sustain them. Moreover, frequently they don't even see it coming, because they operate blindly in the absence of informational support.

The problems may come to light before the downfall if a perfectionist like me appears on the horizon. Such a person may be either hired as a permanent employee, or come along as a part of a consulting team (an option frequently unaffordable for small and midsize companies). So, this client of mine got lucky – one way or another I will correct all their problems. Others out there… it's scary to think about them. Is it surprising that with this poor quality of back office, lack of informational reporting, and all the errors they commit along the way, the companies are going out of business left and right, and the economy has gone to shitters?

I do have a solution that can help many of the companies precariously hanging on the verge of extinction due to the deficiencies in their policies, procedures, controls, and reporting functions – an affordable and easily accessible electronic consulting solution that covers all these areas of expertise and puts a multitude of tools at the fingertips of executives and financial professionals. Let's hope that I will be able to attract investors to back my ideas and bring this revolutionary development to the millions of small and mid-size companies.

Job Search: The Reality and Heartaches of Downshifting


Stock_overqualified158x188 Here is the testimony to the current job market condition: the necessity-driven "downshifting" (taking a position below your lever of qualifications) has become so prevalent that HR consultants start addressing the issue as a separate subject with specific advices on how to do it successfully.  There used to be times when some over-50 empty-nesters wanted to lighten their workload and spend more time at leisure, so CFO's switched to consulting, and stuff like that.  Now, we are talking about highly-experienced middle-aged financial executives unsuccessfully trying to get whatever jobs they can in order to put food on the table and continue to support their post-college children, who have no chance of getting a good job either.  It's heartbreaking!!!

I always had a problem with the concept of "overqualified" candidates.  It goes against all commercial, practical, and common sense – why would anybody say "No" to buying a diamond ring for a price of a cubic zirconia?  Why wouldn't employers want to benefit from high-level expert if he is willing (moreoever, eager) to take a much lower position and pay than the ones he used to have?

The official explanation (especially, if you talk to recruiters at Robert Half, or ExecuSearch, etc.) is always (it's like everything changes around us except for the stupid banalities) that employers don't want to take the risk of hiring someone, who will be immediately looking to leave for a better opportunity.  This outdated explanation begs three responses. 

First of all, nowadays the process of looking for a job is unbearably excruciating.  Anyone who finally finds one is so relieved and enthused, he wouldn't want to continue that struggle for sometime (especially, if his attempts may leak through the Internet and jeopardize the position he already got). 

Secondly,  where are those better opportunities? The whole point is that there are no opportunities.  I remember after the Internet bubble burst, let's say 2001-2002, an opening for a controller position could generate 300-350 good (not garbage) responses.  It was terrifying.  Today, there is a thousand of unemployed financial pros for every CFO, controller, director or VP ad. 

Finally (and most importantly), even if the person leaves soon, what about the cost/benefit analysis of the time he does spend in the company?  Why wouldn't an employer want to sponge a superior knowledge off of him at a lower price?  Is it because the company still uses the outrageously expensive recruiting services?  Well, then the agreement should be negotiated in such a way that no fees are paid until the break-even grace period passes.  And anyway, people should stop wasting their money on recruiters altogether.

But we know that this explanation is bullshit.  In reality, no matter how beneficial it is for the company, CEOs and existing CFO don't really want the brightest and the most knowledgeable person in the position.  They want the non-threatening and obedient, know-your-place employee.  Especially the CFO – what if the newcomer turns out to be better than the present loser (only losers feel threatened by someone strong; winners have nothing to fear).

Anyway, this issue is so prominent that on August 26 Finance Ladder published not one, but two career advice articles on the subject: Getting the Job When You're Overqualified and Packaging Yourself for a Smaller Role, both by Sean Gallagher.  Here is the best quote:

"…Finding a job – even one that pays significantly less, with less responsibility — is still a challenge."

There are some interesting observations and advices as well.  Nothing groundbreaking – most of it you can figure out yourself, but still it may be a useful reading not only for those who are looking now.  Because it is not going to get any better.  If you are employed now, it does not mean you will have a job tomorrow.