Tag: frustration

Business Owners’ Favorite Style of Management


Some people are born with incredible natural aptitude for managing people.  Many years ago I observed a girl on a playground.  She was about 5 years old playing with a group of children the same age.  At one point some play rules, or another important issue, needed to be established, and I was amazed not only by the assertion of authority, but also by the uncanny logic exhibited by this extraordinary little person.  She started with a commanding, "Children, listen to me!" and continued laying out a proposal that nobody has any inclination to dispute.  I remember thinking to myself, "That's a naturally born leader!"

Unfortunately, people like that constitute a small percentage of general population and, strangely enough, they are even rarer among business owners.  Just because someone had a great idea and entrepreneurial drive to establish their own business doesn't mean that they also have sufficient managerial aptitude.  Only few of them had formal business management education and most of them never worked for anybody else long enough to gain on-the-job expertise.  

This pretty much leaves their leadership skills at intuitive level at best.  And if the sixth sense fails them… well, all kind of sad things occur: they cannot see the difference between a pompous phony with an impressive voice spewing well formulated lies and genuinely knowledgeable, but quiet workaholic; they have very little or no understanding of delegation of duties; frequently they cannot even figure out their own roles in the company.  

The most common executive management conundrum such Presidents/CEO's (especially first generation of business ownership) encounter after the enterprise reaches the "established" stage of development can be described as follows.  Their entrepreneurial talents draw their minds to further commercial improvements, to generation of new ideas that will help to expand and strengthen the business.  At the same time, the wonderful feeling of accomplishment plays dirty tricks on them: subconsciously they want to rest on their laurels – they feel that they deserve to work less, to take summers off, etc. etc.  Moreover, since the business is their child that they have born and reared applying their own talents and titanic efforts, they have incredible aversion to the idea of letting other people to completely take over vital tasks of the company's ongoing functionality and maintenance.   

(Side note: I am really tempted to state here that the majority of them are control freaks.  However, I don't have scientific evidence for that, just my own and my colleagues experience. More importantly, it does not make a difference, both obsessive and perfectly balanced CEO's display the same symptoms.) 

You have to agree that this position is absolutely psychotic.  What do they do?  They resort to their favorite style of management – what I personally coined several years ago as "Hands-Off Micromanagement."  

Let me show with this example how this control style may manifest itself. On one hand, the CEO can completely forget that you are working on establishing a $10 million credit line with a new bank, or that you have just upgraded your accounting system to a new version that basically made the entire budgeting function automatic.  But on the other hand, he keeps asking without a fail every month why the Federal Express bill is $2,000 – when he was starting the business it was never more than $100.

I am sure a lot of my fellow CFO's and Controllers have recognized the disease as they have to deal with it and the frustration it causes on daily basis.         

The Ethicist Randy Cohen Talks About Your Boss


You worked real hard day in and day out.  You applied yourself to the very best of your abilities.  Finally, you have reached the senior/executive management position.  Now, you are the CFO, the Controller, the Director, "the right hand," "the most important person in the company without the title" – it doesn't matter what they call you: you've achieved it.  And it's irrelevant that the business is small – in this small pond you are a big fish.Does this mean that now you can tell your boss, the owner of the company, to stop watching porn on your computer after work and leave it on overnight?  Even my favorite columnist Randy Cohen, cannot give you a clear answer in his response to one of our peers' query in June 27th New York Times Magazine - The Ethicist: Porn in the Office.He is trying, though: yes, it is not right that the boss doesn't close the browser, that he leaves it for the next user to see, but he doesn't really do anything illegal either, etc, etc, blah, blah, blah… 

The point is that our dear entrepreneurs do not separate themselves from their businesses.  They treat their place of work as their second home: watching porn, meeting with their friends, letting their kids and pets run around.  This could be a $200 million business you helped to build, but THEY REALLY DON'T CARE WHAT ANYBODY THINKS.  It wouldn't even come to their minds to consider the possibility that somebody may be offended, or simply surprised, by the images on the computer screen.  And it is not about porn.  It's one thing today and another tomorrow – the principal (pun is always intended) attitude is always the  same.

And the unfortunate truth is that no matter how important you are to the company, you cannot criticize them, because they will never forget it.  They will hold the grudge forever, because subconsciously they feel that they are untouchable royalty in their little kingdoms and NOBODY dares to point out their shortcomings.  And if you are experienced and shrewd enough, you will not say a boo (neither would I).

So, here you are, frustrated out of your mind by the unbalance between your professional achievements and organizational position on one side and inability to exercise your personal freedom on the other.  All I can advise you to do at this point is to pick your favorite from my list of coping devices listed in One CFO's Personal Tools for Frustration Relief. That's all you can do.

CFO Folklore: Why Do I Work So Hard?


People are frequently surprised by my dedication to the job.  And I have to admit, my level of commitment, loyalty and work ethics is quite high.  Some even think that I have a stake in the company or am related to one of the owners.  But no, even though a CFO, I am just an employee.  Moreover, I have advanced my career by moving from one company to another about every 5 years.  Hence, any particular company is just another line on my resume.  My compensation is not tied to any volume factor and bonuses are discretionary.  So, why do I work so hard?

I am definitely NOT doing it for the BOSS.  Those who read my posts know that I have deepest respect for entrepreneurial bravery and ingenuity of business owners (even when I address their negative traits as a source of frustration).  And I cannot really complain; most of my bosses have shown a lot of appreciation for my efforts.  But, unfortunately, they are capable to see only the superficial aspects – long hours, multi-tasking, etc.  The quality of the impact I make on their company completely escapes them.  Plus, unlike others, I don't run to report every single achievement.

So, no I am not doing it for the bosses or their recognition.  One can say that the reasons fueling my drive for excellence are selfish.  I do it for myself.  I simply cannot do it differently.  It doesn't matter whether anybody else acknowledges it, if what I do is not up to my own standards, I get extremely disconcerted. 

I have learned this about myself a long time ago – dissatisfaction with my own performance is the biggest source of frustration and anxiety.  So, the choice is simple: either apply your absolute best or suffer the psychological consequences.  That is why I work so hard.  It makes me feel at peace and, yes, proud.   

Few years ago I was flying with my boss to Amsterdam for meetings with our bankers.  I was outlining the important issues I wanted to address and touched on the impressive growth rates we have achieved.  I guess my excitement affected him and he felt compelled to tell me how much he appreciated my hard work.  This is what I  told him, "When I came, the company was doing $40M a year.  It did $80M a year after, $120M a year after that, $160M last year, and I guarantee $200M this year.  Knowing that I was instrumental to that growth is what drives me." 

You say, vanity?  And may be you are right.



 



The Frustrated CFO Is Getting Anxious


I am really anxious to move away from abstract discussions on the nature of stress we experience every day and start showcasing stressful incidents and frustrating professional issues near and dear to every CFO, Controller, etc.  However, before I do that I feel we need to address one more theoretical subject – correlation of Frustration and Anxiety.

As I already mentioned several times, frustration is a normal reaction (whether extra- on introverted) to situations in which we face obstacles to our achieving goals or actions that contradict our standards, etc.  Every person experiences it from the moment he or she is born.  In this blog, with examples from daily war of survival, I argue that my peers, CFOs, Controllers, and other financial execs in entrepreneurial environment, operate in a state of chronic frustration.

Anxiety, on the other hand, no matter how many scientific definitions are out there, boils down to sense and fear of danger, whether real or non-existent.  The symptoms and sensations are the same if you are genetically predisposed ("wired") for anxiety or forced into it through the lifetime of conditioning.

Because it is far more fascinating to try to explain why some people feel anxiety and panic attacks for no tangible reasons at all, cognitive science is primarily preoccupied with the types of anxiety that are caused by chemical imbalance, hereditary factors, etc.  If you are interested to learn more about the latest research advancement in this area, I particularly recommend an almost a year old, but still very accurate and exhaustive, New York Times Magazine article Understanding the Anxious Mind. 

And, of course, most of us belong to the army of Americans (tens of millions of people, actually) who are worried about the economy, their job security, the money they lost in various market shakeups, the environment, the future of their children, etc. etc. Economic and environmental issues are big reasons why so many people seem to be on the verge of a breakdown.

That said, in the context of this blog I am primarily interested in the undeniable fact that chronic frustration with your job leads to stress and acute anxiety.  Just like Pavlov's dogs we are conditioned by frustration to fear those situations that cause the unpleasant experience.

We try to accomplish a particular task, meet our regular obstacles (bosses interventions, subordinates incompetence, time constraints), fail to achieve our goal, get frustrated – and (surprise-surprise), now we feel anxious every time we start that task, because subconsciously we anticipate frustration and fear the pain.  The anxieties accumulate into stress, and now we feel trapped.  If the situation is not managed, we can spin out of control.

And that is why it is so important to find methods of releasing frustration out of your system (please see my post One CFO's Personal Tools for Frustration Relief) and, just equally important, find resolutions for your professional problems by elevating your managerial, organizational, behavioral and technical skills – issues I hope to discuss in the future based on the incidents from your professional life.  

How Far Can They Push Us?


The post about infringement of freedom in the workplace generated further discussions among my peers. 

Some people actually said that I made them very depressed by putting into words realizations they try to avoid.  I would like to remind these people that the Welcome page of this blog, Reason to Share, clearly expresses my belief that sharing frustration gives us therapeutic relief.

Others felt that my "uplifting" statement that one can always quit was clouded by the suggestion that most CFOs and Controllers cannot afford to do so.  Indeed, I keep talking about how difficult it is to find a CFO/Controller level job nowadays.  That's why I don't suggest quitting without lining something else up or having sufficient funds to keep yourself afloat during the job search.  The truth is, you need to establish an emergency fund anyway – as I always say, there is no such thing as job security for anyone in this new world.

But let me tell you from my own experience, there comes the time when you just know you cannot deal anymore.  You are so frustrated, anxious, depressed, angry and hopeless, you cannot breath.  No matter what you do to get a grip, it feels like your balance is slipping away.  If that's the case, it is time to make your move, because otherwise the suffering is going to destroy you either psychologically, or physically, or both.

I have many stories about people pushed too far and, hopefully, I will be able to tell them here at one or another point.  However, for this particular post I decided to use, as means of a more familiar illustration, a Hollywood classic by Billy Wilder – "The Apartment" (1960). 

The main character (forever great Jack Lemmon) is not a CFO or a Controller, but he is an ambitious person and the gist of the story is very relatable to subordinate employees on all levels.  You see, he really wants to climb the career ladder.  So, he lets the VPs to use his apartment for their extramarital encounters.  He even lays out snacks and liquor for them to enjoy. 

When he allows himself to be convinced by his boss to leave his apartment on  a rainy Christmas Eve, he is angry and frustrated, but he keeps his mouth shut.  And finally he gets that "big promotion" he'd wanted.



Jack's character falls in love with the elevator girl.  He doesn't know that she has been to his apartment with one of his bosses as well.  When the moment of truth finally comes, he feels so overwhelmed, he realizes that he cannot be a doormat anymore.  The time has come to be a human being.



So, gives up his job.  Of course, as in all Hollywood fairy tales, he gets the girl (an adorable Shirley MacLaine) as a reward for his courage.  But it does not matter: rewards or not, everyone has their own threshold of pain tolerance.