Quote of the Week: If You Haven’t Got Material


220px-MamasAndPapas260"You could be a good singer from now ’til hell and back and if you haven’t got material, you’re just standing there with your mouth open. You’ll be singing commercial jingles for the rest of your life."

                                        Mama Cass Elliot

The Frustrated CFO's comment:

When I first heard this long-ago interview on The Best of The Mamas & the Papas  compilation, I thought right away that Mama Cass stumbled on something very fundamental and universal here.  It's not just music.  Without writers, actors wouldn't have roles to perform.  Without choreographers, dancers would be standing there motionless.       

In fact, I frequently use this quote as an analogy in business situations.  It works wonders, for example, in shrinking heads of "star" traders and salesmen, who think themselves to be the only important people in an organization.  They forget that the music they are singing to clients and customers is a combination of the company's goodwill created by executives, the finances that buy the products, the infrastructure that delivers and supports the commerce.  Without all of these efforts together, they would be standing there with their mouths opened selling… nothing.

     

The Chronically Insubordinate “Nurse Jackie”


Images-1If there are people out there who can be identified as The Frustrated CFO's devoted readers, they probably have been to the author's Facebook page and know that, for the time being, Nurse Jackie is listed there as one of my top 5 favorite TV shows.  Besides the incredible ballsiness of the creators, who do not shy away from some of the most controversial issues of healthcare industry, social division, workplace dynamics, and intimate relationships, my highest appreciation goes for the show's realistic depiction of the overwhelming human frailty. 

There are no good or bad people on the show – everyone is a cunt with some redeeming moments here and there.  Nobody more so than Jackie Peyton herself, all her blemishes exposed under the microscope of the show's creators.  I have no right to judge, but I hope my readers will agree that Jackie can be considered severely flawed even under our contemporary, shifting moral standards.  She is a shitty mother, wife, friend, girlfriend.  It would be an unpleasant experience to simply bump into her on the street by accident.  She is a cheater, a liar, and… oh, yes, a drug addict.  As I always say, "Love the show, hate Jackie." 

I can hear the opposition screaming at me, "But she is a wonderful nurse!  She helped so many people!"  Here's what I have to say to that: Jacky Peyton is a highly skillful professional, but she is a terrible employee, who violates all rules of her workplace and, as a result, does more damage than good.  Moreover, she is an unethical employee who bestows her graces on a few people of her choosing, while screwing others.

Those who consistently watch the show probably anticipate my bringing up her current season shenanigans.  But no, I will not do that. Instead, I would like to give you an example of Gross Audacity strategically introduced to us at the very start of the series.

The main medical emergency of the Pilot was a young bicycle messenger with a brain bleed.  When he died, Jackie falsified his driver license to pass him as an organ donor, because she was of opinion that it was a "right thing to do."  Then she sat in front of his family and lied to their disbelieving faces about it.  The deceit deepened when she convinced the transplant team that Coop signed off the body release to them.  Jackie can lie like no one else!  And you know why she doesn't waver? Because she thinks that she is above personal wishes of a dead young man,  above rules and regulations, above subordination.  She believes that she can get away with anything as long as she follows her own perverse sense of right and wrong.  And that's fucked up!

Here is my question for those who still think that Jackie is a Good Nurse – if you had an employee like that on your staff, how would you deal with her?  By the way, this and many other cases could've landed dear Jackie in jail.  Loving mother, isn't she?

       

In Defense of Business Owners: Scope of Responsibility


Many of my fellow small business CFOs and Controllers mistake my singling out a BOSS as one of the main frustration triggers for an ardent enmity towards business owners.  The truth is quite opposite.  As the matter of fact, most of the time I find myself on the same side as my boss; shoulder to shoulder, fighting the daily war of commercial survival. 

Yes, it’s tough to deal with their complex of unlimited powers.  At the same time, I always say that business owners create our jobs and that alone merits respect.  I also never imply that all CFOs and Controllers are made equal.  I’ve met plenty of inadequate, limited, lazy and dangerously indifferent financial execs who damaged the companies they were supposed to guard.  In due time I’ll write about them as well.

But we interact with out bosses more than anybody else and that’s why they are prominently featured in my posts.  Being a CFO or a Controller makes it inevitable that everything a CEO does or doesn’t do becomes a concern and frequently a touchy subject. 

And one of the touchiest subjects is the Scope of Responsibility.  I cannot even count how many CFOs and Controllers have complained to me over the years about perceived imbalance between their scope of responsibility and that of their bosses.  

This disconcert derives from two sources.  First of all, it’s the much-discussed here overwhelming multitasking of the senior financial management.
Secondly, it’s the confusion about what exactly the Scope of Responsibility is.  Even though the position’s breadth of influence on the business is important, it is not just the number of tasks and duties you perform.   The key factor is the depth of the impact executive decisions make on the company’s future.  

The way I always looked at it is as follows.  If you are fortunate to work for a brilliant entrepreneur who, given sufficient time and support, is capable of generating ideas that will ensure your company’s prosperity and growth, that should be his ONLY task.  I consider it my job then to take away from him all functions I can handle myself in order to free him for what he does best.  I don’t let bankers or vendors bother him; I don’t allow him to fiddle with numbers; I don’t ask him to learn the operational system.  As the matter of fact, I prefer them not even know Excel.  All I want them to do is to create business strategies, network, establish new commercial relationships.

Let me leave you with this simile of sorts.  Radiohead’s frontman Thom Yorke cannot read sheet music (neither does Sir Paul McCartney, by the way).  His musically educated multi-instrumentalist  band-mate Johnny Greenwood have been deliberately resisting for 25 years now to teach Thom any musical grammar out of fear that it may diminish Yorke’s creativity.  That’s a great executive support strategy.

And let me tell you: I’ve been to multiple Radiohead concerts through the years and I wouldn’t change anything about Thom Yorke. Nothing at all.


 
  

 

 

 

   

Do Yourself a Favor and Buy Your Boss Some Ginkgo


BooksI am currently reading Jennifer Egan's A Visit from the Goon SquadExcellent book.  It's categorized by booksellers as a novel, but it is essentially a collection of stories stringed together by each character's connection to the book's most realized protagonist – the music-industry executive, Bennie Salazar.  I love that kind of staff.  Yet, it's not the author's writing skills that make this book important to me, it's the vivid emotional familiarity of people and situations.  Good writers manage to reach their audience in that way: you read a dialogue or an internal monologue and your heart aches with the painful recognition.

Let's leave the introspective explorations for some other discussion, though.  In light of this post's title I want to describe one particular scene in the book that seems to be taken straight out of my own experience with many a boss.

Bennie Salazar, the President of the record label he founded some years ago, is in his car with his right-hand and catch-all Sasha.  They just listened to the new material of one of the company's signed acts.  Sasha rules the two punk sisters unlistenable.  Bennie woefully wonders, what happened in the two years since he'd signed them on.  Sasha reminds him that it has been five, not two years.  She even gives him a precise time reference: she went to the contract signing straight from Windows on the World, i.e. when the Twin Towers were still intact.

Oh my God!  Did that ring a huge bell in my head?  Situations like this occurred with uncanny regularity throughout my entire career, no matter who the boss was.  We could be in the meeting with some bankers, for example, pitching the expansion of credit lines, and I would show a chart explaining how the company has been adding $40 million to its volume annually for the past five years.  Afterwards, the boss would ask me, if those numbers were true.  Are you fucking kidding me?  You've only seen the chart like a million times.  

And then there are endlessly repetitive requests: Could you send me that report for May (just sent it two days ago, but he doesn't recall)?  What was the bottom line in that forecast you compiled (what did you do with your copy of it)?  Let's finalize that new venture prospectus, okay ("we" did day before yesterday – it's on your desk)?  And so on and so forth.       

Sometimes it seems that the stress of running their own businesses causes these people to experience some form of amnesia or the early onset of Alzheimer's.  But that's not it, because their brains appear to be functioning just fine otherwise.  The fact that this memory issue is such a frequent occurrence among the entrepreneurs of various cultural and social backgrounds, operating in different industries, seems to indicate a psychological rather than physiological phenomenon.

It's my opinion that, when it comes to the retention of any type of information, these people have a luxury of allowing their brains to be extremely selective.  It's not like they make a deliberately verbalized decision, "I choose not to remember this."  But somewhere, deep in their subconsciousness, the opportunity to rely on various subordinates as human data-banks renders the memorization of routine data redundant.  It doesn't matter to them that this makes them look somewhat slow.  The value of your time wasted on verbally repeating and emailing the same things over and over again matters even less.

It's possible that the general improvement of memory functions attributed to Ginkgo can lower this mental resistance to absorbing information.  It may force certain tidbits to stick inside automatically.  Hey, if you are desperate enough, why not try it?  Just put it on his desk when nobody is looking and see what happens.  

HBO’s “Girls” Still Play with “Tiny Furniture” – Part V: What Is to Be Done?


30-march-bruni-6-blog480Continued from the Previous Post

There is a moment of truth (actually, two truths) at the end of "Tiny Furniture." Aura (Lena Dunham) tells her mother, "I want to be as successful as you are." And that's all it is about: not the Story, not the characters, not the message, not the art; it's about fame and recognition. If you ever watch her talk-show interviews, notice how she never looks at the audience. She doesn't care what their reaction to her is. She is intent on the celebrity host in front of her – always ready with some statement of admiration.

In response to Aura's (Lena's) admission, her mother (Lena Dunham's real mother) says, "Oh, you will be more successful than I am. Really, believe me." And that's, ladies and gentlemen, is a promise made by someone who knows a full power of her influence. Many mothers are ready to sacrifice their lives for their children, but only a few, have means to part the Red Sea of obstacles in the way of their offspring's march to success.

Some people, I am sure, will be surprised by the extent of this five-part "feature article." Well, what can I say? Nepotism is one of my themes. It happens everywhere and pretty much in the same manner, but an entertainment case is easy to breakdown into crucial components for everyone to understand.

Lena Dunham is not a talentless person. She is apparently an intelligent and well-read cinephile. Most likely, if I met her casually, I would enjoy talking to her. But she did benefited from nepotism unfairly – her output did not deserve all the noise around her. Maybe eventually she would arrive there anyway, with more mature and important material. Instead, she got ahead of other talented and brilliant young people, who are deprived of the ability to deliver their important messages to the world because they have no connections and no funds to produce their projects or hire PR firms.

And that's, boys and girls, where your already hopeless economic predicament becomes even more hopeless. The resources that could've been used for worthier projects (or jobs that could've been filled by worthier candidates) go to those who have connections. Some Internet writers predict "Lena Dunham's inevitable world domination," and they are absolutely correct – the connected people will always know how to work the world machine to their advantage.

So, 150 years after Chernyshevsky, I have to ask the same question, "What is it to be done?" Well, I am not claiming to be a revolutionary. As a matter of fact, I always say that Compromise is my middle name. You don't get to have any career at all if you don't play along at least to some degree.

So, the only advice I can render is this. If you have a real talent and desire to succeed, don't give up. Work hard and produce deliverable products; fight your fears and insecurities; build your own connections; keep people in your iPhone, even if you don't like them; knock at all doors and use whatever resources you can gather to help you reach your targets. I cannot promise that it will work, but if you don't keep trying, only lena-dunhams will always win.

The End